Connexions was a government-funded service for all young people aged 13 to 19 (up to 25 for those with a learning difficulty or disability). It provides information, advice and guidance as young people make the transition from full-time education to further education, training and employment.
The diversity of issues handled, combined with the degree of accessibility on offer (including telephone conversations and personal meetings at a wide range of locations) meant that Connexions needed an efficient way to ensure comprehensive coverage of the availability and whereabouts of staff.
Connexions Improves Youth Support Services with AgendaX
Although staff at Connexions West of England make extensive use of Outlook calendaring to manage their diaries, it was difficult to see who was free to take a particular call, identify when or where it might be best to contact a colleague, or establish when someone next had a gap in their diary in order to arrange meetings.
Read the full case study to discover how Essential and AgendaX were able to assist Connexions with a winning solution that delivers a web-based calendaring system that eased all their past issues.