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Email Free Days

Mindful of the fact that sending an email to a colleague can sometimes be a poor substitute for a telephone conversation or a face-to-face meeting, RCT Homes has introduced the concept of an email-free day.

Rhondda Cynon Taff Homes (RCT Homes) is Wales’ largest social landlord, owning and managing nearly 11,000 homes on more than 60 housing estates and in 27 sheltered housing schemes.

In delivering its services RCT Homes strives to maintain good lines of communications – both with its customers and between staff working within the organisation.

Mindful of the fact that sending an email to a colleague can sometimes be a poor substitute for a telephone conversation or a face-to-face meeting, RCT Homes has introduced the concept of an email-free day.

According to Paul Tuckwood, ICT PC Support Engineer at RCT homes,

“With our Friday, ’email aware’ day, our goal is to get staff to think carefully about what they are emailing and why. We feel this will improve how we use email across the board, and generally enhance the sense of community within the workspace, which can easily be lost with email interaction.

We needed solution to identify the amount of email being generated within the company to see if this was the most efficient way to communicate. To do this we used Mailscape. It was simple to install and easy to monitor email activity.

We monitored out email traffic before, during and after our email aware days to determine whether staff were taking advantage of the initiative and modifying their email habits. Without the software we couldn’t have done this so it is a great asset.”